I have GS2 running 4.0.4 and I am having problems with Kies 2.3.312085_7. I want to back up my phone to do a factory reset because it keeps freezing unexpectedly.
When I connect phone I get the error message "Hardware Id Missing".
I have removed and reinstalled Kies but still get the same message. On the one occasion I didn't get this error message I got “Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies”.
Can anyone help?