Hi I have a problem now transfering my photos and video's to my laptop. The first time I tried it a few months ago it worked perfectly but now it dosn't . I have photos on my phone and I plug the phone into my laptop. The box comes up asking if i want to import photos into windows gallery. I click on it and it comes up with a problem with the file, WHY / Then sometimes it can't open the pictures and says photo gallery can't open this photo the file maybe unsupported, damaged or corrupted. Can anyone help me please as i need the photos on my laptop, Thank you !