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Thread: GPS just doesn't work properly on Samsung Galaxy S?

  1. #11
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    so then is the problem google maps? or the actual GPS? you think i should dl Sygic GPS too?
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  3. #12
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    I spoke to Samsung Technical support yesterday in the UK, on 0845 672 67864
    They said they didn't have a solution for the GPS woes, but that since the phone was new they would get someone from the dedicated Samsung Galaxy S team to call me back. After missing their (caller withheld number) call this morning I prompted the UK support line again today and was called this afternoon and spoke to someone who I just didn't understand.

    The gist of it went like this:

    Them: "You have on the phone installed the static GPS, you need to download the dynamic GPS. Go to www.66.com/samsung"
    Me: "On the phone or on the PC?"
    Them: "It doesn't matter. Then click on support and then downloads and then select the GTi 9000"
    Me: "There isn't an option for the GTi-9000" (I then proceeded to read him all the options that were there)
    Them: "Well, it should be there"
    Me: "!??!"
    Them: "I'll send you a link to your email" (email address dictated)

    Me: "This looks like it is just navigation software, I have navigation software, GoogleMaps Navigation, the phone just fails to reliably get or hold a GPS lock"
    Them: "Ah, GoogleMaps doesn't use the satellites it just uses the data connection, you need better software, dynamic GPS"
    Me: "No googlemaps, does use GPS"
    Them: "Excuse me sir - I am an IT professional I can tell you the problem is you are not using satellite navigation software"
    Me: "You are wrong, but whatever, send me the link then and let's have a look"
    Them: "I have to end the call first"
    Me: "No, send me the link, then we can check it out while you are still there to advise"
    Them: "I cannot do that, I have to end the call then send the email"
    Me: "you are an IT professional who can't email a link and talk on the phone at the same time?!"
    Them: "Can I help you with anything else.."

    I still haven't had the link - but I suspect that it's academic..

    Sadly I think this phone must go back to Orange!

    AAA

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    Quote Originally Posted by AAA View Post
    I still haven't had the link - but I suspect that it's academic..
    AAA
    I now have been sent the link. It is, wait for it, www.66.com/samsung
    Not at all helpful!

    I have phoned orange and asked for a replacement handset, which I hope will come with better software as I really want to keep the phone..

  5. #14
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    I'm using Navigon, GPS works well enough for me. A little bit of jumping right after initial satellite lock, and sometimes it takes around a minute for it to get a lock, but after that it's good. Firmware JG1/MoDaCo R2
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    wow epic.. but uhm, since like everyone else on the forum, and in the world is having the same problem with gps.. do you really think itll do any good to replace the phone? so the indian blamed it on google? i heard ppl say other gps programs work better, but i havent tried any other ones.
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  7. #16
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    Quote Originally Posted by soraxd View Post
    wow epic.. but uhm, since like everyone else on the forum, and in the world is having the same problem with gps.. do you really think itll do any good to replace the phone? so the indian blamed it on google? i heard ppl say other gps programs work better, but i havent tried any other ones.
    If it comes with a different firmware, perhaps..
    And If not I guess I may have to reflash and screw the warranty..

  8. #17
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    co pilot is faultless on jg1,ive tried to confuse it with wrong turns but it holds lock and corrects instantly.Google maps works well too (for me at least)

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    As an experiment I downloaded "My tracks" from Android Market and tried it out this morning as I walked around the village.
    The results were quite lamentable. It suggested that I had walked all over the place - into peoples' back gardens 50 yards - 100 yards away, into streets which I hadn't ventured into etc. The location arrow kept jumping around all over the place.

    I also dowloaded "GPS Test". Standing still in my back garden the accuracy jumps around all the time (from 164 feet to 16 feet) and the number of staellites in view and in use is constantly changing. Never goes above 40% strength.

    This ain't good, is it?

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    All this discussion about the GPS is quite strange to me. I tested it thoroughly for the first time last night and it's way better than my old Iphone 3G ever was at getting a Sat Lock and following me down the street in google maps (I was a passenger in a car so I could watch it as we drove). It was completely faultless.

    FYI - I have the original Australian Firmware that came with the phone on release day:

    PDA:I9000DTJF3

    Phone:I9000DTJF1

    CSC: I9000OPSJF1

  11. #20
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    Quote Originally Posted by someuser View Post
    All this discussion about the GPS is quite strange to me. I tested it thoroughly for the first time last night and it's way better than my old Iphone 3G ever was at getting a Sat Lock and following me down the street in google maps (I was a passenger in a car so I could watch it as we drove). It was completely faultless.

    FYI - I have the original Australian Firmware that came with the phone on release day:

    PDA:I9000DTJF3

    Phone:I9000DTJF1

    CSC: I9000OPSJF1
    I can only guess that in Adelaide the weather conditions are better than in the UK at the moment. Here I have heavy cloud and perhaps that poses more of a challenge for the SGS. (A challenge met by the other phones I tried..) Or there really are some that work and some that don't..

    Having re-read soraxd's post, they seem to be unsurprised by the Samsung support team's response - and instead surprised that I bothered to post it up. I was amazed that the person I spoke to (regardless of assumed nationality?) knew so little about the phone? Or even the functioning of googlemaps?

    Anyhow it now seems from other posts that JF3 & JF5 have problems and that JG1 might work better, or even JF1 - where are you based Sammy?

    AAA

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