It certainly is frustrating when Samsung tech support doesn't know that Ad-Hoc should not be used. I did actually have a wireless router that wasn't being used. So, I spent a few hours digging it out and setting it up. And, it works just fine.
I am still a bit put off about how this was handled by AT&T and Samsung. I was looking for local competitor's stores. However, they (T-Mobile, Sprint, Verizon) don't have anything this good for nearly the prices for the Phone and basic Data Plan. However, I have read that this is rapidly changing, with each provider offering tiered data plan. But, for now the Captivate is the phone I will stay with.
I did quite a bit of experimenting and I think the Captivate has been locked from ad-hoc to prevent you from tethering by AT&T. It does do ad-hoc, *if*you buy the tethering data plan from AT&T at a very steep price ($45/mo?). The Android 2.2 update from Samsung does its tethering natively with ad-hoc, but only if you get it unlocked by buying the upgraded data plan :-(.
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