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    Samsung S4 Mini I9195 - Not Registered on Network

    Hi all,

    I hope you can help. I'm a Galaxy S2 owner and decided to get my girlfriend an upgrade from her Samsung Y for her birthday.

    I bought a brand new unlocked Samsung Galaxy S4 Mini I9195 from Ebay and it came from UAE. When I try to make a phone call the phone comes up 'Not registered on network'. It is a Tesco SIM and when I select O2 through the Mobile Networks settings it does appear to register on the network. I can then browse the internet using 3G. As soon as I try to make a call I get the 'Not registered on network' error again. I've tried rebooting several times, a factory reset and selecting GSM only under mobile network settings. The SIM works fine in another phone. I've also tried another SIM, an EE one. It has similar symptoms but instead of displaying the 'Not registered on network' error it looks like it is about to make the call and then comes up 'Call ended' before it even rings.

    The seller has 100% positive feedback with 400+ scores and numerous other people have bought phones and left positive feedback. I've contacted him but thought I could see if there is anything I can do in the meantime?

    I've checked the status of IMIE using the following site and it is not blocked.

    http://www.amta.org.au/pages/amta/Ch...f.your.Handset

    Any help appreciated.

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    Are you in the UK?
    The IMEI check you have linked is for Australia. An IMEI block is usually country specific so you should check on UK website www.checkmend.com/uk
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    blued (09-19-2013)

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    It does sound like it is blocked but phones blocked here work abroad so should be the other way round. Let us know how you get on.
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    Thanks for your help, phone is currently blocked, reported lost or stolen. I'm off to raise a dispute :/

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    Unfortunately, we knew that
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    Will this phone work in another country? I received a voltage adapter with the phone but the plug in the box was UK spec so if it is only blocked in the UK I'm guessing they meant to send this phone to somewhere else in the world. Hopefully the seller will refund, if not will need to escalate to ebay when allowed.

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    In theory, yes.
    IMEI databases tend to be country specific (but there is a european one).
    From your link it appears to not be blocked in Australia but it is in UK for example....
    Good luck with the refund - If you paid by Paypal make sure you lodge a complaint with them immediately.....
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    So if I move to Oz the phone will be ok!

    I hadn't thought about raising with PayPal as well, just tried it though and it said I couldn't because I already have a dispute raised through Ebay. Do you think I should contact PayPal or is the fact the 2 companies are linked enough?

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    I think the fact they are linked would be OK.....
    So if I bought the phone off you does that mean that I would have to move to Oz too
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    I can see a deal here, I'll make the guy an offer, a full refund or a relocation package!!

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