Folks,

I have some issues with email setup on my Galaxy S II… I hope someone can help me as I’ve tried a number of different solutions. Let me explain the situation…

My wife and I purchased 2 identical Galaxy S II mobile phones, and signed up to the same mobile service provider in Australia – TPG Mobile.

My wife and I also use the same email provider i.e. I have a registered domain name with email hosted on an email service provider.

My phone… I setup email on my phone simply by touching the email icon and entering my email address and password. Everything else was taken care of by the phone… I didn’t need to manually setup or anything. And my email has been working perfectly since.

My wife’s phone… I tried to setup email the same as mine but it didn’t work, so in the end I had to resort to a ‘manual’ setup using POP. Here’s how I configured email… As my incoming mail server I used mail.<mydomain>.com and attempted to use the same for outgoing mail server but it wouldn’t work.

After several attempts I found the only config for outgoing mail server the phone would accept was mail.tpg.com.au and using my wife’s login and password for her account with TPG. All seemed ok at this point and the phone appeared to be happy with the email config.

However, the phone could not send emails… and no matter what we’ve tried it still refuses to send outbound email messages. Despite being able to receive email messages and the config appearing to be accepted the phone gives errors saying it cannot send email messages.

I would appreciate any help you can provide.

Thanks, Mark

Try putting smtp rather than mail in the outgoing server setting. Also, if it doesn't work straight away, if authentication required is ticked, untick it.

I'm in the uk so it may differ to yours but outgoing is usually smtp and I have to untick authentication required. Not sure if it says authentication or log in required but try it ticked and unticked.

Hope this helps, do let us know if it does.
Aliaon

Try putting smtp rather than mail in the outgoing server setting.

Hi there Aliaon, tried adding smtp and it was accepted, but still received the 'failed' message after sending an email. I have a bad feeling I'm going to have to scrub the phone back to factory settings and start again :-(

Go to Email and Account Settings and click on Outgoing Server Settings - on both phones and compare the two.

My guess is there's some small difference in the settings.

Also keep in mind that TPG's SMTP server is unlikely to relay mail if/when you're connected via Wi-Fi.

My guess is there's some small difference in the settings.

Yes you are correct, there is a small difference... On my phone I was able to simply select the email application, enter my email address and password and everything worked. On my wifes phone when I followed the same process it came up with an error, so I had no choice but to enter 'manual' mode and try to get it working.

What I dont understand is why the simple method worked on mine but not on my wifes phone... especially since they are identical phones, identical mobile provider, and identical email provider?

What I dont understand is why the simple method worked on mine but not on my wifes phone... especially since they are identical phones, identical mobile provider, and identical email provider?

Turn off Wi-Fi on the phone, delete and re-add the email account on your wife's phone.

If you are using your mobile provider's SMTP server you must be directly connected to their network (i.e. via 3G) when you add the email account.